Why the SMS sometimes shows “Undisclosed” – and why that’s okay
The Short Answer
When someone scans your pet’s NeoCollar or IndieTag, our system politely asks the scanner’s phone for its location. If the person taps “Allow”, the SMS we send you includes precise coordinates. If they tap “Deny” (or if their phone can’t provide a fix), the SMS will display “undisclosed.”
This is normal and protected under global privacy regulations: the person holding the phone is always in control of whether to share their location.
Why Most Finders Do Share Their Location
Experience shows that people who genuinely intend to help a lost pet almost always press “Allow.” It’s the fastest way for them to prove where the pet was found and for you to reach them. In thousands of real‑world scans, the vast majority include a location pin for exactly this reason.
What If They Don’t Grant Permission?
| Scenario | What It Really Means | How You’re Still Protected |
|---|---|---|
| 1. Honest privacy concern They prefer not to expose their own whereabouts. |
They may still call or message you using the contact information shown on the pet’s tag—or, if your pet is government-registered, they may contact your city or municipal animal rescue shelter through the shelter hotline revealed by the tag badge. In either case, the pet tag enables the finder to act immediately, whether they hand the pet to a nearby vet or coordinate with the LGU. This works even if no GPS location was shared, because your vet-connected Pawnec Pet ID ensures verifiable ownership and, for registered pets, an official connection to the city’s shelter system. |
Your tag confirms ownership, and shelters/vets can contact you or scan alerts received in their Pawnec dashboard. |
| 2. No genuine intent to help They scanned out of curiosity and walked away. |
Even a 24/7 GPS collar can’t solve that; cooperation is required to bring a lost pet home. | The next Good Samaritan will likely scan later—and they will usually allow location. |
Key takeaway: Location permission is a courtesy, not a guarantee. If someone truly wants to reunite you with your pet, they’ll press “Allow.” If they don’t, no technology—GPS, Bluetooth, or otherwise—can force them, but your Pawnec tag still gives every genuine helper the information they need to get your pet home safely.
Best Practices to Boost Recovery Odds
-
Keep Your Contact Details Updated
Make sure your phone number and e‑mail in the Pawnec profile are current. The tag displays these instantly—location sharing is only a bonus. -
Use the Pawnec App’s Map
Even if the first scan is “undisclosed,” later scans often aren’t. The app stitches every allowed location into a timeline so you can track your pet’s movement. -
Register Your Pet With Your City or Municipality
If your address falls within the jurisdiction of an LGU that uses Pawnec, your pet’s vet-connected Pet ID can be automatically registered with that LGU’s official pet registry.Once registered, your pet’s profile displays a “Government-Registered Pet” badge with your municipality’s or city’s seal. Tapping it connects any finder to the local government’s animal rescue shelter, which also receives real-time missing or lost pet alerts.
This helps local authorities instantly identify your pet during impound, which reduces the risk of your pet being mistakenly euthanized under the three-day unclaimed rule in public shelters.
This is currently available in participating cities like Quezon City, Cebu City, and others in the Pawnec LGU network.
🚨 Stolen-Pet Reality: Why Layers—Not Just Live GPS—Win
A determined thief’s first move is to strip off every external device—GPS collar, Bluetooth tag, even a Pawnec tag—within seconds.
That means even the most sophisticated 24/7 GPS tracker or Bluetooth collar becomes worthless the moment it’s unclipped. That’s why Pawnec’s protection is built on layers that survive long after anything removable is gone.
| Security layer | Can a thief remove or tamper with it? | How it still points back to you |
|---|---|---|
| GPS/Bluetooth collar | Yes — instantly. A cutter or quick unclasp ends tracking. | None once detached. |
| Pawnec QR/NFC Tag | Yes—just as fast as any collar. We assume it will be cut off or swapped. | If someone scans before removal, Pawnec logs the scan and shows your owner details. After that, the microchip + LGU registry take over. |
| ISO 11784/11785 Microchip (implanted) | No (surgical removal required). It stays for life. | Any vet, shelter, or buyer scanning sees your ownership and the “missing” flag. |
| Government-Registered Pet badge |
Very hard to fake. Registration lives in the LGU database. |
Scan or microchip match triggers an alert to the city rescue shelter, pinning the pet to your legal record. |
Bottom line: A thief can silence a GPS, but they can’t erase a microchip or break Pawnec’s link to the local government veterinary registry. Those two locked layers mean that sooner or later—at a vet, groomer, shelter, or resale—one scan re-alerts the world that the pet is yours.