How can I delete my Pawnec account and personal data?
You may request the deletion of your Pawnec account and personal information at any time by contacting Pawnec Customer Support.
To help us locate the correct account, please send your request using the registered mobile number or email address associated with your Pawnec account whenever possible.
What information should I provide?
Please include:
- Your full name
- Your registered mobile number
- Your registered Pawnec email address, if applicable
We may ask for additional information if needed to confirm that we have identified the correct account before processing the request.
What happens after I request account deletion?
Our team will first search Pawnec’s records to determine whether an account exists under the information you provided.
If we find your Pawnec account
We will review the account and its associated records before processing the deletion request.
Account deletion and deletion of individual records are not always the same thing. For example, your account may contain pet information that has been verified or recorded by a veterinarian, veterinary clinic, government veterinary office, or another authorized provider.
Where Pawnec or a participating provider has a legal or legitimate reason to retain certain records, those records may need to be preserved even after your Pawnec user account is closed. Personal information that is no longer necessary may instead be deleted, anonymized, or otherwise handled in accordance with our Privacy Policy and applicable data protection requirements.
This helps preserve the integrity and provenance of veterinarian-verified health records while respecting your privacy rights.
If we cannot find a Pawnec account
Sometimes an email address appears in our Customer Support or CRM system even though it was never used to create a Pawnec application account.
For example, you may have:
- Contacted Pawnec Customer Support in the past
- Submitted an inquiry or form
- Purchased or inquired about a Pawdel or Pawnec product
- Communicated with Pawdel Inc. before creating an account
If we cannot locate a Pawnec account using the name, email address, or mobile number you provided, we will let you know that there is currently no Pawnec user account associated with those details.
If you believe you registered using another email address or mobile number, you can send us that information and we’ll check again.
Will my support messages also be deleted?
Customer Support records are separate from your Pawnec application account.
Pawnec may need to retain limited records relating to your deletion request, including correspondence showing that you exercised a privacy right and that Pawnec reviewed and responded to the request.
Other personal information will be retained, deleted, anonymized, or restricted according to our Privacy Policy and applicable data protection requirements.
What if my pet has veterinarian-verified records?
Veterinarian-verified records require additional review before deletion.
These may include:
- Vaccination and preventive records
- Microchip implantation or registration records
- Prescriptions
- Veterinary encounters
- Diagnostic or treatment records
- Records entered or verified by a veterinary organization
Because these records document veterinary events that occurred and may also form part of a veterinary provider’s professional records, Pawnec cannot automatically erase them simply by deleting the pet owner’s login.
Where appropriate, Pawnec may close the user account and remove or anonymize unnecessary owner information while preserving verified veterinary information that must or may legitimately be retained.
How do I submit a deletion request?
Contact Pawnec Customer Support and state that you would like to request deletion of your Pawnec account and personal information.
We’ll acknowledge your request, locate the relevant records, and let you know once our review has been completed.