FAQ's

Size Guide

• How do I know the size of my pet's collar?
• How do I know the size of my pet's bow tie?
• Do you accept customized size?
• Can I fit my purchase to my cats?

Shipping

• How much is your delivery fee?
• Do you offer same-day delivery?
• How will my order ship?
• How long will my purchase take to arrive?
• Can you ship overseas?
• What happens if I failed to receive my delivery?

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Payment

• What are your payment options?
• Do you accept cash on delivery?
• How do I avail of paying in installments?
• How secure is your payment gateway?

Returns and Exhanges

• What is your return and exchange policy?
• What is your warranty policy?
• Can I exchange or refund a personalized accessory?

Product Care

• Is the pet cologne safe for dogs and cats?
• How reliable are your QR Codes after wear and tear?
• What is a Level-H QR Code?
• I can't scan my EcoTag's QR Code
• Is it ok if the leather accessory gets wet?
• What to do if the leather accessory gets soaking wet?

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Dog Collar Size by Breed

• Dog Collar Size by Breed
• Dog Breeds that Start with A
• Dog Breeds that Start with B
• Dog Breeds that Start with C
• Dog Breeds that Start with D
• Dog Breeds that Start with E

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